FAQ

Frequently asked questions.

Everything landlords ask us before getting started, grouped by topic. Can't find what you need? Get in touch and we'll answer personally.

Our service

What you get when you partner with Premier.

Payments & pricing

Fees, payouts and how the money works.

Contracts & notice

How the agreement works and how flexible it is.

Your property

Setup, standards and using it yourself.

Guests & bookings

Who stays, how they're screened, and what happens out of hours.

Marketing & performance

How we drive bookings and maximise revenue.

Onboarding

What happens from first call to first booking.

Still have a question? Get in touch and we'll answer personally.

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Frequently asked questions.

What does full management actually include?

Which areas do you cover?

How is Premier different from other agencies?

Do you manage houses as well as flats?

How much does management cost?

Are there any hidden fees?

When do I get paid?

Who pays for cleaning?

Who pays for utilities and consumables?

Are there any lock-in contracts?

Can I switch from my current agency?

What happens if I want to sell the property?

Can I switch back to long-term letting?

Do I need to furnish the property?

What standard does the property need to be in?

Can I still use the property myself?

How do you protect my property from wear and tear?

Do you handle compliance and certificates?

Who handles guest issues at 2am?

How do you screen guests?

What happens if there is damage to my property?

What if a guest cancels?

Which platforms will my property be listed on?

How do you set the price?

What occupancy can I expect?

What reporting do I get?

What is the first step?

Do you visit the property before listing?

How quickly can my property go live?

Do I need to be local?

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